Your data, handled simply and carefully.

Details you give us: name, phone number, email address, delivery and billing address, order contents, flavour preferences, and messages you send us on WhatsApp or through forms on this site.

Details collected automatically: IP address, device and browser type, pages viewed, referring links and interaction events collected through analytics and tag management tools.

Account details: if you create an account, we store your profile, saved addresses, order history and milestone progress so that reordering is quick.

To process, pack, ship and deliver your orders, and to verify Cash on Delivery orders.

To send transactional updates such as order confirmation, dispatch and tracking notifications, and delivery follow-ups.

To provide customer support, handle claims and manage returns or replacements.

To improve our products, website performance, flavours and marketing, and to measure the effectiveness of our campaigns.

To meet legal, tax, food-safety and regulatory obligations.

Avena does not collect, view or store your card number, CVV, netbanking credentials, UPI PIN or any other payment authentication data.

All online payments are processed by RBI-authorised payment aggregators and gateways on their own secure, PCI-DSS compliant infrastructure. We receive only a transaction reference, status and amount.

By placing an order or submitting a Dropzone RSVP, you consent to Avena contacting you on that phone number via WhatsApp, SMS or call for order updates, delivery coordination and event confirmations.

We may occasionally send offers, new flavour launches and ritual tips. You can opt out of promotional messages at any time by replying STOP on WhatsApp; transactional messages relating to an active order will continue.

Logistics and courier partners, strictly to deliver your parcel.

Payment aggregators, to process and verify transactions.

Cloud hosting, database, messaging and analytics providers who operate our website and store data securely on our behalf.

Government authorities, regulators or law enforcement where disclosure is required by law or to protect our legal rights.

Avena does not sell, rent or trade your personal data to third parties for their own marketing.

We use cookies and similar technologies to keep your cart working, remember your session, understand how the site is used and measure advertising performance.

You can block or delete cookies in your browser settings, but some parts of the store, including checkout, may not function correctly without them.

We retain order and transaction records for as long as needed to serve you and to meet accounting, tax and legal requirements, typically up to eight years.

We apply reasonable technical and organisational safeguards, including encrypted connections and access-controlled databases. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal data, or withdraw consent for marketing messages, by writing to us on WhatsApp at +91 94777 14700.

Deletion requests are honoured except where we are required to retain records for legal, tax or fraud-prevention purposes. Deleting your account will remove saved addresses and milestone progress.

Our store is intended for users aged 18 and above. We do not knowingly collect personal data from children. Orders for minors should be placed by a parent or guardian.

We may update this policy from time to time. The revised version takes effect when published on this page, and continued use of the site constitutes acceptance of the updated policy.