How your Avena breakfast reaches you.

Orders are packed and handed to our courier partner within 24 to 48 working hours of successful order confirmation. Sundays, public holidays and national holidays are not counted as working days.

Orders placed during sale periods, festive weeks or new-flavour launches may take up to 72 working hours to dispatch due to higher volumes. We will keep you updated on WhatsApp.

Avena reserves the right to hold, delay or decline dispatch of any order pending verification of the delivery address, contact number or payment.

Standard transit time after dispatch is 3 to 7 business days depending on your pincode. Metro and tier-one cities are usually faster; remote, hill and north-eastern pincodes may take longer.

All timelines shared on the website, in chat or in emails are good-faith estimates and are not guaranteed delivery dates. Avena does not offer time-slot or same-day delivery.

Serviceability is determined by our courier partners. If your pincode is not serviceable, we will contact you and refund any prepaid amount.

Delivery is free on every order with a cart value of ₹600 or above.

Orders below ₹600 carry a flat delivery charge of ₹50, shown transparently in the cart and at checkout before payment.

Cash on Delivery orders carry an additional non-refundable COD handling charge of ₹30 per order.

The 5-Flavour Discovery Box is a promotional introductory pack and is not eligible for free-delivery offers unless stated otherwise on the product page.

Once dispatched, we share a tracking number and carrier link on WhatsApp and on the phone number used at checkout. Signed-in customers can also view order status in their account.

Tracking information is generated and updated by the courier partner. Scan delays on their network are outside Avena's control.

Once a consignment is handed over to the courier partner, the parcel is in their custody. Avena is not liable for delays caused by courier network congestion, misrouting, weather disruption, local strikes, curfews, transport bans, festive backlogs, natural events or any other force majeure situation.

Delays of this nature do not entitle the customer to cancellation, compensation or a refund. We will, however, actively follow up with the carrier on your behalf until the parcel is delivered.

Customers are responsible for providing a complete, accurate delivery address with a landmark, correct pincode and a reachable phone number. Avena is not responsible for parcels delivered to an incorrect address supplied by the customer.

Courier partners typically make up to three delivery attempts. If delivery fails because the recipient is unreachable, unavailable, refuses the parcel or the address is incomplete, the shipment is marked Return to Origin (RTO).

For prepaid RTO orders, a re-dispatch fee of ₹100 applies if you would like the order shipped again. Alternatively, we may issue store credit for the product value after deducting outbound and return shipping costs actually incurred.

For COD orders refused at the doorstep without a valid reason, Avena reserves the right to recover shipping costs and to restrict that phone number and address from future Cash on Delivery orders.

Please check that the outer carton is sealed and undamaged before accepting the parcel. If the packaging appears tampered with or wet, refuse the delivery and inform us immediately on WhatsApp.

We strongly recommend recording a single, uncut unboxing video. This is required for any damage or shortage claim under our Refunds & Cancellations policy.

Avena currently ships within India only. We do not accept international orders at this time.