The agreement between you and Avena.

Avena is a food brand operating from Kolkata, West Bengal, India, selling ready-to-soak overnight oats under FSSAI Licence 22826042000267. References to 'we', 'us' and 'Avena' mean the business operating this website.

You must be at least 18 years old and capable of entering into a binding contract to place an order.

You are responsible for the accuracy of the information you provide and for keeping your account credentials confidential. Activity carried out through your account is treated as authorised by you.

Avena may suspend or close an account involved in fraudulent orders, repeated refusals, chargeback abuse or misuse of promotional offers.

Avena products contain oats, seeds, cocoa, matcha, coffee, freeze-dried fruit and other natural ingredients, and are packed in a facility that also handles nuts and dairy-adjacent ingredients. Traces may be present.

Customers are solely responsible for reading the ingredient list and nutrition information on each product page and pouch before consuming, and for consulting a doctor where they have allergies, intolerances or medical conditions.

Our products are food, not medicine. Nothing on this site is medical, nutritional or therapeutic advice, and no specific weight, fitness or health outcome is promised.

Product photography, colours and styling are indicative. Natural ingredients vary slightly in colour, texture and appearance between batches.

All prices are in Indian Rupees and inclusive of applicable taxes unless stated otherwise. Delivery charges and the COD handling fee are shown separately at checkout.

Placing an order is an offer to buy. A contract is formed only when Avena confirms dispatch. We may decline or cancel any order before dispatch.

Avena reserves the right to correct pricing, description, stock or promotional errors at any time and to cancel affected orders with a full refund of amounts paid, even after the order was confirmed.

Promotional codes and offers are single-use unless stated, cannot be clubbed, hold no cash value, and may be withdrawn or modified at any time.

The build-your-own box requires exactly 30 pouches and is priced as a single bundle. Individual pouches cannot be swapped or removed after an order is confirmed.

Subscriptions renew automatically at the stated interval until paused or cancelled. Pause or cancel at least 48 hours before the next dispatch date. Prices may change with prior notice for future renewals.

Delivery timelines, charges and failed-delivery terms are set out in our Shipping Policy. Cancellation, damage-claim and refund terms are set out in our Refunds & Cancellations Policy. Both form part of these terms.

Dropzone RSVPs are subject to capacity, venue rules and confirmation by Avena, and may be declined or withdrawn at our discretion.

Participation in fitness, sport, gaming or social sessions is entirely voluntary and at your own risk. You confirm you are medically fit to participate and are responsible for your own belongings.

To the extent permitted by law, Avena accepts no liability for injury, illness or loss arising from participation in a Dropzone event.

Photos and video may be captured at events for social media. Tell the organiser on site if you do not wish to appear.

The Avena name, logo, packaging design, photography, recipes, written content and website design are owned by Avena and protected by law. You may not copy, reproduce, resell or use them commercially without written permission.

Content you submit publicly, such as reviews or tagged social posts, may be reused by Avena for marketing with credit, unless you ask us not to.

To the maximum extent permitted by Indian law, Avena's total aggregate liability for any claim arising out of or relating to an order shall not exceed the amount actually paid by the customer for that specific order.

Avena is not liable for indirect, incidental, special, consequential or punitive losses, including loss of profit, opportunity or data.

The website and its content are provided on an 'as is' and 'as available' basis. We do not warrant uninterrupted or error-free access.

You agree to indemnify Avena against claims, losses and costs arising from your breach of these terms, your misuse of the website, or your violation of any law or third-party right.

Avena may update these terms at any time. The version published on this page at the time of your order applies to that order. Continued use of the site means you accept the current terms.

These terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts at Kolkata, West Bengal.

Before initiating any legal proceedings, you agree to first contact us on WhatsApp at +91 94777 14700 so we can attempt to resolve the matter amicably.