POLICY · 01
Refund Policy
We stand behind every pack we ship. If something is not right, we will make it right.
FREE REFUNDS ON UNOPENED PACKS
If your pack is unopened and you change your mind, you are eligible for a full refund — no questions asked within 7 days of delivery. We cover return shipping inside Kolkata.
OPENED PACKS
For hygiene and food-safety reasons, opened packs cannot be returned or refunded. If you are unsure whether the mix is for you, start with a 1-day or 7-day pack first.
DAMAGED, INCORRECT OR MISSING ITEMS
If your order arrives damaged, with the wrong pack, or items missing, write to us at hrithik@avena.club within 48 hours of delivery with a photo. We will send a free replacement or issue a full refund — your choice.
SUBSCRIPTION CANCELLATIONS
You can cancel your subscription anytime before the next billing date. Already-shipped packs in a billing cycle are non-refundable, but no further charges will be made.
REFUND TIMELINE
Approved refunds are processed back to the original payment method within 5–7 business days. UPI and card refunds typically settle faster.
HOW TO RAISE A REQUEST
WhatsApp or email us with your order number and a brief note. That's it — no forms, no hold music.
hrithik@avena.club · WhatsApp +91 80130 38608